If the pothole location you report is on a state-maintained street the Streets Department will inspect this location, and forward your request to the Pennsylvania Department of Transportation (PennDot) on your behalf. If you would like to follow up on your request or for additional information on state streets, please contact PennDot at 1-800-FIX-ROAD (349-7623) or at @511paphilly on Twitter.

List of State Streets

Map of State Streets

Potholes found inside trolley tracks and 18" on either side are serviced by SEPTA. The Streets Department will inspect this location and forward your request to SEPTA on your behalf. If you would like to follow up on your request or for additional information on SEPTA services, you may contact SEPTA Customer Service at (215) 580-7852 or visit their website at http://www.septa.org.

Is it a pothole? A hole in the road surface isn't necessarily a pothole. It can also be a utility ditch or a cave-in.

 

Classifications

Potholes Potholes are bowl-shaped openings up to 10 inches deep. They occur when the top layer of the road has worn away, exposing the concrete base. Customer Service Standard: Response time of three business days (Requests reported by 2 p.m. Monday through Friday will be repaired within three business days)

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Cave-ins Cave-ins (also called sinkholes) reach past the concrete base of the road. This void can occur when the dirt below the concrete base has washed away, causing the upper surfaces to fall though. Customer Service Standard: Repairs to cave-ins include repairing the subsurface of the roadway and may involve repairs by property owners and/or other utility agencies (Water Department, PGW, PECO, cable utilities). Every effort is made to address permanent restoration in a timely manner.

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Ditches Ditches are rectangular excavations in the road made by utilities and plumbers to reach underground lines. The contractors are responsible for filling the ditch and paving it temporarily and notifying the city upon completion. The Highways Division then schedules a permanent repair to the road. If a ditch is not backfilled properly, it will wash out or sink in, leaving a large hole. Customer Service Standard: Response time of 45 business days (July 1 to November 30) From November 30 to June 30 the Streets Department will permanently repair as weather permits. In the meantime, the Streets Department will keep the ditch in a safe condition.