Potholes are bowl-shaped openings up to 10 inches deep. They occur when the top layer of the road has worn away, exposing the concrete base.
Customer Service Standard:
Response time of three business days (Requests reported by 2 p.m. Monday through Friday will be repaired within three business days)
Redress - The Streets Department will notify customers if the repair is not made within three days.
Cave-ins (also called sinkholes) reach past the concrete base of the road. This void can occur when the dirt below the concrete base has washed away, causing the upper surfaces to fall though.
Repairs to cave-ins include repairing the subsurface of the roadway and may involve repairs by property owners and/or other utility agencies (Water Department, PGW, PECO, cable utilities). Every effort is made to address permanent restoration in a timely manner.
Ditches are rectangular excavations in the road made by utilities and plumbers to reach underground lines. The contractors are responsible for filling the ditch and paving it temporarily and notifying the city upon completion. The Highways Division then schedules a permanent repair to the road. If a ditch is not backfilled properly, it will wash out or sink in, leaving a large hole.
Customer Service Standard
Response time of 45 business days (July 1 to November 30)
From November 30 to June 30 the Streets Department will permanently repair as weather permits. In the meantime, the Streets Department will keep the ditch in a safe condition.
PHILADELPHIA - Effective Wednesday, January 16, the 15th Street Bridge between Callowhill and Spring Garden Streets will be closed to vehicular traffic, Streets Commissioner Clarena I. W. Tolson announced today. The closure is necessary in response to a routine inspection that found structural damage to the bridge.
The closure is effective for the entire length of the bridge and will be closed to vehicular traffic until further notice, however, pedestrians and bicycles will be permitted to cross. The posted detour route includes Broad Street from Spring Garden Street to Callowill Street.
The Streets Department regrets any inconvenience resulting from this closure. We would like to thank citizens in advance for their patience and cooperation. It is our goal to have the bridge opened as soon as possible.